Privacy Policy
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Collection of your Personal Information
National Benefit Services, LLC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. National Benefit Services, LLC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by National Benefit Services, LLC. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by National Benefit Services, LLC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the National Benefit Services, LLC Online Portal.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the National Benefit Services, LLC Online Portal public message boards, this information may be collected and used by others. Note: National Benefit Services, LLC does not read any of your private online communications.
National Benefit Services, LLC encourages you to review the privacy statements of Web sites you choose to link to from National Benefit Services, LLC so that you can understand how those Web sites collect, use and share your information. National Benefit Services, LLC is not responsible for the privacy statements or other content on Web sites outside of the National Benefit Services, LLC Online Portal and National Benefit Services, LLC family of Web sites.
Use of your Personal Information
National Benefit Services, LLC collects and uses your personal information to operate the National Benefit Services, LLC Online Portal site and deliver the services you have requested. National Benefit Services, LLC also uses your personally identifiable information to inform you of other products or services available from National Benefit Services, LLC and its affiliates. National Benefit Services, LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
National Benefit Services, LLC does not sell, rent or lease its customer lists to third parties. National Benefit Services, LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, National Benefit Services, LLC may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to National Benefit Services, LLC, and they are required to maintain the confidentiality of your information.
National Benefit Services, LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
National Benefit Services, LLC keeps track of the Web sites and pages our customers visit within National Benefit Services, LLC Online Portal, in order to determine what National Benefit Services, LLC services are the most popular. This data is used to deliver customized content and advertising within National Benefit Services, LLC Online Portal to customers whose behavior indicates that they are interested in a particular subject area.
National Benefit Services, LLC will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on National Benefit Services, LLC or the site; (b) protect and defend the rights or property of National Benefit Services, LLC; and, (c) act under exigent circumstances to protect the personal safety of users ofNational Benefit Services, LLC, or the public.
Use of Image Files
As part of the digital claims submission process through the WCP Standard Portal, you are required to upload image files of receipts and other transaction records for purchases that are covered by your plan. Upload of these images is protected through the use of encryption. These image files are accessible only to staff and systems authorized to process claims. Information derived from these images is restricted to data elements required for claims submission, such as vendor name, purchase item name and related codes, transaction amount, date, location, etc. The images are retained for as long as is reasonably necessary for the purposes for which it was collected and to comply with applicable law.
Use of Cookies
The National Benefit Services, LLC Online Portal uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize National Benefit Services, LLC pages, or register with National Benefit Services, LLC Online Portal site or services, a cookie helps National Benefit Services, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as addresses, alternate addresses, and so on. When you return to the same National Benefit Services, LLC Online portal pages, the information you previously provided can be retrieved, so you can easily use the portal features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the National Benefit Services, LLC Online Portal services or Web sites you visit.
Security of your Personal Information
National Benefit Services, LLC secures your personal information from unauthorized access, use or disclosure. National Benefit Services, LLC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
National Benefit Services, LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. National Benefit Services, LLC encourages you to periodically review this Statement to be informed of how National Benefit Services, LLC is protecting your information.
Contact Information
National Benefit Services, LLC welcomes your comments regarding this Statement of Privacy. If you believe that National Benefit Services, LLC has not adhered to this Statement, please contact WCP Standard Portal at service@nbsbenefits.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.